Consumer Protection (Law & Practice)

PART 1

Introduction

PART 2

 The Consumer Protection Act, 2019

CHAPTER I

PRELIMINARY

1.Short title, extent, commencement and application

2.Definitions

CHAPTER II

CONSUMER PROTECTION COUNCIL

3.Central Consumer Protection Council

4.Procedure for meetings of Central Council

5.Objects of Central Council

6.State Consumer Protection Councils

7.Objects of State Council

8.District Consumer Protection Council

9.Objects of District Council

CHAPTER III

CENTRAL CONSUMER PROTECTION AUTHORITY

10.Establishment of Central Consumer Protection Authority

11.Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners

12.Vacancy, etc., not to invalidate proceedings of Central Authority

13.Appointment of officers, experts, professionals and other employees of Central Authority

14.Procedure of Central Authority

15.Investigation Wing

16.Power of District Collector

17.Complaints to authorities

18.Powers and functions of Central Authority

19.Power of Central Authority to refer matter for investigation or to other Regulator

20.Power of Central Authority to recall goods, etc

21.Power of Central Authority to issue directions and penalties against false or misleading advertisements

22.Search and seizure

23.Designation of any statutory authority or body to function as Central Authority

24.Appeal

25.Grants by Central Government

26.Accounts and audit

27.Furnishing of annual reports, etc

CHAPTER IV

CONSUMER DISPUTES REDRESSAL COMMISSION

28.Establishment of District Consumer Disputes Redressal Commission

29.Qualifications, etc., of President and members of District Commission

30.Salaries, allowances and other terms and conditions of service of President and members of District Commission

31.Transitional provision

32.Vacancy in office of member of District Commission

33.Officers and other employees of District Commission

34.Jurisdiction of District Commission

35.Manner in which complaint shall be made

36.Proceedings before District Commission

37.Reference to mediation [Prior to substitution by Mediation Act, 2023]

37A.Settlement through mediation

37B.Recording settlement and passing of order

38.Procedure on admission of complaint

39.Findings of District Commission

40.Review by District Commission in certain cases

41.Appeal against order of District Commission

42.Establishment of State Consumer Disputes Redressal Commission

43.Qualifications, etc., of President and members of State Commission

44.Salaries, allowances and other terms and conditions of service of President and members of State Commission

45.Transitional provision

46.Officers and employees of State Commission

47.Jurisdiction of State Commission

48.Transfer of cases

49.Procedure applicable to State Commission

50.Review by State Commission in certain cases

51.Appeal to National Commission

52.Hearing of appeal

53.Establishment of National Consumer Disputes Redressal Commission

54.Composition of National Commission

55.Qualifications, etc., of President and members of National Commission

56.Transitional provision

57.Other officers and employees of National Commission

58.Jurisdiction of National Commission

59.Procedure applicable to National Commission

60.Review by National Commission in certain cases

61.Power to set aside ex parte orders

62.Transfer of cases

63.Vacancy in office of President of National Commission

64.Vacancies or defects in appointment not to invalidate orders

65.Service of notice, etc

66.Experts to assist National Commission or State Commission

67.Appeal against order of National Commission

68.Finality of orders

69.Limitation period

70.Administrative control

71.Enforcement of orders of District Commission, State Commission and National Commission

72.Penalty for non-compliance of order

73.Appeal against order passed under section 72